Get things done with a 3-step flow: Browse – Buy – Done


a-Freelancer helps users quickly find reliable professionals to get things done with a 3-steps flow: Browse – Buy – Done

In order to do that, we developed a conversion-centered approach, where a user can be both a buyer and a seller.

1. Browse: Encouraging Interaction

The core value of a-Freelancer, a service marketplace, is our ability to match the people looking for a service with the most suitable providers. This is the most important flow that a-Freelancer delivers.

Homepage: visitors can quickly determine whether our site provides what they need, then take a look at service categories and click on a category, a aJob or search with any keywords. (In a-Freelancer, we call a service “aJob”, pronounced a job)

In the aJob listing page, buyers can browse aJobs with no confusion since each aJob is displayed as a block with well-organized information. Buyers can be aware of which aJob is suitable for their need based on the image, description, ratings and status of every single aJob. Besides, buyers can also view the related aJobs using the advance filter (by category, tag or rating) without reloading the site.

a-Freelancer offers an informative aJob detail page with clear service description, intuitive sample pictures, real order number, and reliable ratings/reviews. This helps the users to learn about a aJob better before deciding to order. Buyers can also view and select the extra tasks of a aJob so that buyers can make sure it matches their needs.

2. Smooth & Clear Purchase & Delivery Progress

To make every transaction secure, buyers must register or create an account before placing order. We also understand how important communication is in the purchase process and designed our platform to help both sides clearly comprehend the scope of work and stimulate the outcome results.

Therefore, besides adding “order extra services” feature, a-Freelancer offers a communication system, which allows buyers and sellers to discuss directly and receive the notification whenever they have new messages. Thus, they can constantly communicate until the ordered aJob is finished.

With a simple, secure checkout interface and a highlighted call-to-action button, buyers have more confidence in the transaction, the service delivery, and our platform. a-Freelancer also supports users to change order information at check-out.

Once an order has been placed, with a tracking order system, both buyers and seller can easily monitor the status of a aJob (Pending, Active, Late, Delivered, Finished, Disputing, or Disputed). Each status relates closely to the Purchase & Payment Flows, which we clarify below.

3. Get Things Done in The Best Way

a-Freelancer aims to bring satisfaction to both buyers and sellers and to be the platform of choice for anyone selling a professional or talent-based service and for those seeking such service. We believe that rancor-free, stress-free user interactions and transactions, which are fully mediated by our platform will help businesses grow and provide a happier, healthier clientele.

Once a seller finishes his aJob and delivers to buyer, the buyer can choose to accept the work and change the status of aJob to “Order Finished,” then he can write a review for that seller. If he is not happy with the ajob, he may send a dispute request to admin.

For buyers, a-Freelancer helps them monitor all aJobs easily. Sellers can change the status of a aJob (active, pause or archived) based on their schedules. When a aJob is paused, it won’t be available for orders, so a seller will not be overwhelmed with the workload. This also helps sellers to maintain their reputation and integrity.